Privacy Policy

This Privacy Policy describes how POLARDIP ("we", "us") collects, uses, and protects your personal information when you visit or make a purchase from getpolardip.com (the "Site").

Information We Collect

  • Order information: name, shipping and billing address, email address, phone number, and payment details (processed securely by our payment providers — we never see or store your full card number).
  • Device information: browser, IP address, time zone, and cookies, used to load the Site correctly and analyze how visitors use it.
  • Communications: messages you send us by email or WhatsApp, so we can support you.

How We Use Your Information

  • To process, fulfill, and deliver your orders, and send order and shipping confirmations.
  • To provide customer support and handle returns, refunds, and warranty claims.
  • To screen orders for fraud and risk.
  • To send marketing emails only if you opt in — you can unsubscribe at any time via the link in every email.
  • To improve the Site and our products.

Sharing Your Information

We share personal information only with service providers who need it to serve you: Shopify (our e-commerce platform), payment processors, fulfillment and shipping carriers, and analytics/advertising services (such as Meta and Google) in accordance with their policies. We never sell your personal information.

Cookies

We use cookies to keep your cart working, remember preferences, and measure marketing performance. You can control or delete cookies through your browser settings; disabling them may affect Site functionality.

Data Retention

We retain order records for as long as needed to provide our services and meet legal, tax, and accounting obligations, after which they are deleted or anonymized.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent. EU/EEA and UK residents have these rights under the GDPR/UK GDPR; California residents have equivalent rights under the CCPA/CPRA, including the right to know and the right to deletion, and we do not sell personal information as defined by the CCPA. To exercise any right, email contact@getpolardip.com — we respond to all verified requests within 30 days.

Minors

The Site is not intended for individuals under 18 and we do not knowingly collect data from minors.

Changes

We may update this policy from time to time; the latest version will always be posted on this page.

Contact us about privacy: contact@getpolardip.com · +44 7411 561594